ServiceNow AI Platform (foundation)
The core platform that hosts every ServiceNow workflow: data model, UI, automation, integrations, AI, mobile, and developer tooling.
13 documents
Veko-Atlas · v0
The ServiceNow ecosystem,
at a glance.
7 workflow families · 47 products · ~3,000 capabilities — distilled from the official ServiceNow documentation.
IT Workflows
Run IT operations end-to-end: service desk, infrastructure, assets, business management of IT, observability and OT.
7 documents
Customer Workflows
Deliver connected customer experiences across service, sales, field, and order fulfillment.
6 documents
Employee Workflows
Employee service experiences and HR-adjacent journeys (onboarding, transitions, lifecycle events).
2 documents
Industry Products
Industry-specific data models, frameworks, and workflows extending the AI Platform.
11 documents
Risk, Security, and ESG
Integrated risk programs, cyber & SecOps, and environmental/social/governance reporting.
3 documents
Cross-cutting & reference
Enterprise-wide service management patterns, customer-success programs, glossary, and release notes.
5 documents